Bureau of Real Estate eLicensing Exam Services

Terms & Conditions

Important Instructions: Please read over these thoroughly before registering

COURSE DELIVERY METHODS:

1) Online course with eBook (with readings, quizzes, and final exam available online)

2) Online course with eBook and practice exams (with readings, quizzes, and final exam available online)

COURSE STRUCTURE OF AGENT AND BROKER LICENSE COURSES:

The California Department of Real Estate (DRE) governs all course design. It requires a demonstration of mastery of each subject in one chapter of the course before you progress to the next chapter. As a result, this means:

• Chapter quizzes are mandatory.
• Advancement through each online chapter quiz in order is necessary. You can’t move on to the following chapter quiz until you complete the previous chapter quiz.
• Accessing the final exam and completing the course is not possible until all chapter quizzes are complete and the minimum 18 calendar days have passed. Upon meeting all qualifications, the student can access their course exam. (For more information, see the section TIME-TO-COMPLETE).

DISCLAIMER

Although we try to provide current and accurate information in text and training, the concepts, approaches, general principles, and conclusions presented in these texts and instruction is subject to local, state, and federal regulations and laws, court cases and any revisions of same. The author, publisher, and instructor are not providing legal tax
(or other) professional services. We recommend any reader/student consult with their employing broker and/or seek legal counsel concerning points of law. Any of our publications or programs used should not be construed as a substitute for qualified legal advice.

The Department of Real Estate has approved all textbooks for pre-license education credit and textbooks are provided by Dearborn. This does approval does not establish an endorsement of any views or opinions of the course sponsors, teachers, authors, or facilitators.

TIME-TO-COMPLETE

According to the Department of Real Estate, each course must be completed in a minimum 2.5 weeks (18 calendar days) from the date of receipt of your course material. The maximum time C&L Realty gives to complete the course is 6 months from your enrollment date, with an option to extend up to 6 months for an added fee (equal to 1 year from enrollment date). All courses must be completed within 1 year according to the Department of Real Estate.

How rapidly you can sit the final exam and thus complete each course is governed by the DRE 2.5 week rule. The rule is 2.5 weeks (18 calendar days) from purchase date. The fastest you can complete 2 courses is 5 weeks (36 calendar days). Please contact C&L Realty to clarify any questions you have about the speed at which you can complete your course.

SUPPLEMENTAL TRAINING CLASSES DISCLAIMER

C&L Realty may provide supplemental training classes to help prepare and train students. This training is not required. Courses are also not created nor intended to replace the 45-hour (18-day) state requirement students must fulfill to gain their completion certificate for the course.

WEBINAR/ONLINE PROGRAMS

Teachers, with real estate experience are hand-selected to facilitate sessions. Students learn under the teacher’s philosophies and are taught how to apply course material in real-world situations. Programs are designed to give students a complete perspective on real estate. In-class training gives students chances to ask questions of active real estate agents. Teachers answer students' questions on the course content, along with what working as a real estate agent is like. Sessions do not encompass every situation in the course textbook. Instructors will teach content based on their own professional experience and the relevance of each subject.

ONLINE/VIDEO PROGRAMS

Course and teacher evaluation are available on the Department of Real Estate (DRE) website at http://dre.ca.gov/ Type «RE 318A» in the search box located in the upper right corner of the home page to access.

COURSE PROVIDER COMPLAINT FORM

The Department of Real Estate offers a course provider complaint statement form on their website at www.dre.ca.gov. Type «RE 340» in the search box located in the upper right corner of the home page to access. An information form for course provider complaints, «RE 340A» is also available.

PASSING THE COURSE AND FINAL EXAMS

To pass a course, you are required to sit and pass the online final exam. It consists of 100 multiple-choice questions, takes 2.5 hours to complete, and you need 60% and up to pass your course.

FINAL COURSE EXAM ID

Enter your current driver’s license number for identification before accessing the final exam. By entering your driver’s license, you declare that you are the registered student for this course and that you personally will sit the final examination. Any contravention of this section will result in repeal of the completion certificate for this course and the incident will be reported to the Department of Real Estate.

IF YOU FAIL A FINAL COURSE EXAM

If you fail the final course exam, we will give you an opportunity to retake it. If you fail the exam a second time, your course will be reset — you will be required to wait a minimum of 18-days before retaking the final exam and you must retake all quizzes for that course as well.

COMPLETION OF A COURSE

Completion of a course consists of taking and passing the quizzes as well as the course final exam. You must take the final exam no later than the final day of your course enrollment period.

CERTIFICATE OF COURSE COMPLETION

All certificates of course completion are issued upon completion of your course and a passing mark on your course exam. Certificates of course completion will be available under the «certificates tab» in your online dashboard. We do not mail certificates to students or to the Department of Real Estate.You must print your own certificates.

EBOOKS

eBooks are found in your portal within each chapter of each course. Internet access is required to access and load eBooks. eBooks are neither downloadable nor printable. However, you can purchase physical copies of textbooks. Only 1 hard copy textbook per online course you are enrolled in is allowed.

REAL ESTATE AGENT AND BROKERS LICENSE PROGRAM EXTENSIONS AND REFUNDS

In the event you are not able to complete your program within 6 months of the date you enrolled, (for any reason, no exceptions), you have an option to extend enrollment for 6 months at a rate of $25.00 per course. If you opt to extend each course for 6 months, you will have 6 months from your purchase date to complete each course before expiry, at which point you will need to re-enroll.

If you decide to cancel your enrollment for any reason, C&L Realty will grant a refund (less the $30 registration fee). Send in your requests for cancellations or refunds via email to our support team. If you cancel after 14 calendar days from your purchase date, we will not issue a refund. Refunds will also not be issued if you have completed over 2/3 of a course (please note that your account will be credited within 30 days of approval if you paid via credit card).

To receive a refund for any hard copy textbooks, they must be in good, usable condition. They must be unmarked and undamaged. It is the student’s responsibility to package and ship any textbooks in a manner to insure they remain unmarked and undamaged. We will not pay for return shipping.

We do not offer refunds for purchases of course videos.

We are not responsible if you should purchase the incorrect course.

We complete all refunds on a case-by-case basis.

SWITCHING ELECTIVES

If you would like to switch your elective course for any reason, you need to send an email using the contact form on our website. You must email within 14 days of your date of purchase. If you have completed over 2 chapters, you cannot switch electives due to Department of Real Estate regulations. If you email your request on the 15th day, you cannot switch electives because of Department of Real Estate regulations.

CONSENT TO PHOTOGRAPH, FILM OR RECORD STUDENT FOR USE

By participating, you agree that any interviews, quotes, and photos or filming may be edited at C&L Realty’s sole discretion. You consent to use your name, likeness, voice, and any biographical material about you in connection with photos or filming publicity and related school promotional purposes. You expressly release C&L Realty, their agents, employees, and licensees and assigns from and against any and all claims which you have or may have for invasion of privacy, defamation, or any other cause of action arising out of production, distribution, broadcast or exhibition of the photos or filming.

Please review the following information pertaining to our programs.

Programs we offer do not qualify you to take the real estate salesperson or broker’s state exam. Any extra courses are designed to prepare you for the state exam. We do not guarantee that you will pass the exam. You must complete your 3 courses with a Department of Real Estate certified pre-licensing program and receive the 3 certificates to be approved to take the state exam.

Your State Exam Prep Course is only available for 6 months from the original purchase date, with the option to extend.

RESCHEDULING AND REFUNDS

To reschedule any of our courses, you must notify us via email at least 48 hours before the start date. If you notify us less than 48 hours before the training, you will be charged a rescheduling fee. To reschedule, send an email using the contact form on our website. If you reschedule a course, your state exam prep access will not be extended.

There is no refund for the State Exam Prep Course videos once purchased.

If you miss a webinar for one of our courses and do not notify us prior to the event (as above), you will be charged full price to attend a new webinar course at a future date.

Videos are non-refundable.

If you have any questions about these terms and conditions, please get in touch with us by sending an email using the contact form on our website and we will be happy to assist.